Returns FAQs

Got a question? Check out the list of FAQs below! If you don't find the answer to your question, please feel free to get in touch (See bottom of this page for our contact form).

It is important that you’re happy with the items you’ve purchased from us. If you change your mind we can offer a store credit, or your item is faulty and items are returned to us we will a store credit. Goods may be returned for a store credit or exchanged within 14 days or receiving your order, provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us. Zoono will strictly not accept returns for open or used items, unless the item is faulty.
Orders placed on our website will be refunded similar to the way you made your purchase and you will receive a confirmation email once your order has been processed. Please see terms & conditions for our return policy. If you used a credit card, the funds will be credited back to your credit card within 5 business days however this may vary depending on your bank (and can take up to 10 days). If you used PayPal to place your order, the funds will be returned and visible in your Paypal account immediately.
Yes. Please refer to our terms & conditions for refund details.
If you believe your parcel has been lost please contact us. We will open up an investigation with our courier provider on your behalf to determine the location of your parcel based o the tracking code.
You may return your item purchased if it is faulty. Please contact us and we will assist you through the process.
Yes, if you have sufficient evidence to provide us. Please contact us and we will assist you through the process. Please note, you will need to provide a receipt for these postage costs in order for us to refund you.
If you need to make a change to the billing address, delivery address and contact number please let us know as soon as you can. If we haven’t shipped your order we will do our best to make the changes. Unfortunately, we’re unable to change the items within your order.
Please contact us and we will happily resolve this with you. While we take care to ensure accuracy, from time to time we get it wrong. If you believe your order is incorrect, please contact us.
Within New Zealand:
You can return your item via any trackable courier service.
You will need to cover courier costs yourself.
You must take precautions to ensure your items reach our warehouse as we cannot take responsibility until we receive the items. Please ensure you use a traceable service for safe delivery.
If your item is faulty we will reimburse delivery costs however, please use the most economical delivery method to return your items as we cannot reimburse for an amount higher than the original delivery costs.

Please return your item to;
ZOONO GROUP OF COMPANIES
24 Bishop Dunn Place
Botany South
Auckland 2013
New Zealand
For Australia and other international returns:
Please contact us and we will assist you through the process.